File A Claim
Understand how you can file a claim, what it means, and what you are eligible to be reimbursed for.
What Does It Mean to File a Claim?
Filing a claim is submitting your request to be reimbursed for an appointment, prescription or other health and/or dental service that is covered under your insurance plan.
By filing a claim, you’re providing documentation to Alumo so your claim can be validated, and you can be compensated for the cost.
Your Step-by-Step Guide to File a Claim
Sign In
Sign into Benefits Management Platform and click on the “Start a Claim” button. Then select the type of claim and the patient.
Provide Information
Complete the form with the service provider information, the service amount found on the receipt, and any additional information requested.
Upload Files
Upload the receipt, physician’s referral, and any other documentation to support your claim.
Submit the Claim
Make a final review of your claim, then click on the submit button and agree with the acknowledgments. Your claim is now submitted!
Using Your Benefits Card
Your student benefits card has all the information you or your healthcare provider needs to submit your claim. Bring your card to your appointments so your healthcare providers can directly bill your insurance. Some healthcare providers will require you to pay up front but you can file a claim through the Alumo app to request reimbursement.
You can pick up a physical benefits card at the IGNITE office, download a digital card from the Alumo website, or access your card through the Alumo app.
More Questions?
For specific questions about your insurance plan, reach out to Alumo directly.
Your Health & Dental Plan Resources
Find all the information you need to know about your insurance.